Every dollar spent earns 20c for your school or centre 1800 626 898

30 Day Satisfaction Guarantee
Any unused and unopened item can be returned within 30 days for a full refund. Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.

This does not affect your statutory rights and any faulty goods will be replaced or a full refund given.
All goods are non-returnable unless defective or unopened in their original packaging (please read below for return information).

Defective items
Defective items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

How to return your item
Call our Chalk Customer Service team on 1800 626 898. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation (RA) Number. The Customer Service Representative will also advise you where to send your return.

NOTE: You must obtain an RA Number immediately so as to ensure that you will remain eligible for a replacement or refund.

Send your item to the return address provided ensuring that your RA Number is clearly displayed on outside of the return packaging.

As soon as the return has been received, a replacement product will be shipped.


  • The return must be received by Chalk within (14) fourteen days of the RA Number being issued.
  • Replacement product will only be shipped after the faulty item has been received by Chalk.
  • All returns must have an RA number.
  • Any item that is returned to Chalk without an RA Number will be returned to sender.
  • If you feel that your return falls outside of our policy, then you will need to contact us first on 1800 626 898 to confirm if your return can be accepted.